Terms & Conditions
Booking PolicyIf you do not wish to use a CREDIT CARD please refer to Deposit Policy below.
*** IMPORTANT *** Your CREDIT CARD will be charged immediately for the full amount of your booking and may not be refundable in certain circumstances - please refer to our Cancellation Policy below.
In booking YOU AGREE TO ABIDE BY OUR DOG RULES. These rules are on our website www.bestfriend.net.au and you will be required to sign your agreement on arrival.
FIRST TIME GUESTS - For directions, we strongly recommend that you print out the LOCATION MAP accessible from the HOME PAGE of our website www.bestfriend.net.au
It is important that you travel via Yarram and do not rely on your GPS.
Cancellation PolicyIf you cancel more than 30 days from the commencement of your booking, all moneys will be refunded less a $20 cancellation fee. If you cancel within 30 days from the commencement of your booking, moneys paid will only be refunded at our discretion and if we are able to re-book your cabin or site and at the same rate.
For this reason we strongly recommend that at the time of booking you take out appropriate travel insurance to cover unexpected events.
Child PolicyChildren 3 years and younger stay free.
Deposit PolicyIf paying by credit card full payment is required at time of booking.
A credit card is required for all online bookings, and for all other bookings made within 10 days of arrival. )
For bookings using direct bank transfer as payment please email or phone us - a 50% deposit is required within 3 days of booking.
Noshow PolicyNo moneys will be refunded under any circumstances.
Other PolicyCAMPFIRES. All campfires must be at least 400mm off the ground with an ash catcher underneath. You will need to byo fire drum and firewood. We regret that campfires are not permitted at the cabins.