Terms & Conditions
Booking PolicyA prepayment is required to secure your reservation upon confirmation.
Cancellations or changes may be subject to fees as outlined in your booking terms.
Check-in time is from 2:00 PM and check-out time is by 10:00AM.
Free visitor parking is available onsite with no reservation required.
For any special requests or late arrivals, please contact us in advance.
Cancellation Policy1. Standard Bookings
Free Cancellation: Cancel at least 48 hours before check-in to receive a full refund.
Late Cancellation: Cancellations made within 48 hours of check-in may be charged the full booking amount.
2. Non-Refundable Bookings
No Changes or Refunds: Non-refundable bookings cannot be changed or canceled. The full amount is charged at the time of booking and is non-refundable, including in case of no-show.
3. Early Departure
No Refunds: If you depart earlier than your scheduled check-out date, no refund will be issued for the unused nights.
4. Booking Modifications
Date Changes: Reservation dates can be modified subject to availability and approval.
Change Window: Date changes made within 48 hours of check-in are not accepted and will incur the full booking charge.
For any changes or cancellations, please contact us at 07 3498 0617 or cumquathouse@gmail.com.
Child PolicyPlease note that this hotel does not permit children to stay on the premises, and is not suitable for guests under the age of 18. We appreciate your understanding.
Deposit PolicyA prepayment is required to secure your booking.
A security deposit may also be collected by the property at the time of check-in.
Noshow PolicyFailure to check in without prior notice will result in the full booking fee being charged.
Other PolicyAll guest rooms are situated on the upper floor, with no accommodations available on the ground level. Access to rooms is solely via stairs.
Please be advised that this accommodation may not be suitable for guests with mobility impairments. Should you require assistance with luggage, our staff will be pleased to provide support upon request.
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