Terms & Conditions
Booking PolicyBase rate is for 2 people.
There are charges per night for each extra person. Please check for daily rates and specials. Generally, a minimum of 2 nights. Rates may change without notice.
Cancellation PolicyTHINGS DO CHANGE SOMETIMES. If you wish to vary or cancel your Booking, please contact us immediately by email, or +61 438 096 193.
If cancelled or modified up to (60 days before date of arrival Dec-Feb & Easter) or (30 days before date of arrival March to Nov excluding Easter) no fee will be charged. If cancelled within 30-14 days of your arrival, 100 percent of the first night will be charged. Within 7 days, or a no-show, the total price of the reservation will be charged. We recommend travel insurance.
A reduction of the number of nights stayed will be a treated as a cancellation of the booking in respect of those nights. A reduction in the number of guests will be treated as a cancellation of the booking in respect of those guests. We have a minimum nights stay policy at certain times of the year. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
Child PolicyNo charge for your child under 2 years old in his/her own cot, or sharing a booked bed with a parent.
We have porta cots and high chairs available at no charge.
A one-off linen fee applies for cots made up using our professionally laundered linen.
Deposit PolicyA deposit of one nights accommodation must be received to confirm the Booking. Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received no later than 7 days prior to your arrival.
Payments of the amount due must be received in AUD net of any bank or other transaction charges. Overseas bank exchange charges will be debited over and above your tariff quote.
Please ensure payments are made within the specified time limits or the Booking may be cancelled automatically without notice or liability to you.
We accept payment by the following methods: Visa, MasterCard or Paypal
Noshow PolicyWithin 7 days, or a no-show, the total price of the reservation will be charged. We recommend travel insurance.
Other PolicyYour Credit Card details, and a bond of $300, are held securely until your departure. Details will be destroyed once the property has been inspected and deemed left in a similar state to your arrival, (with normal levels of cleaning needed). We agree to ensure this occurs within 7 working days of your departure. Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full. We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or laundry on departure. Cleaning and linen change usually occurs weekly (or more often upon request at a nominal additional cost). PETS- are allowed at some of our Properties. You must enquire at the time of booking, and be confirmed in advance by management. You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you, the repair or replacement cost (at Management's discretion). Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay, or extra rooms used, extra charges may apply or the agreement may be terminated without refund. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. Smoking is not permitted inside the Property.