Coal Creek Motel

During check in, please have a valid photo ID and a physical credit/debit card handy (we accept Visa and Mastercard). Eftpos and gift cards cannot be accepted. However, these, along with cash and most major credit/debit cards, can be used to pay for your booking (a 2.75% surcharge applies to American Express transactions). If you do not have a credit/debit card, we then require a $100 cash deposit as security, which will be returned upon check-out after your room inspection.

No prepayment is needed.

Cancellations or modifications until 2 days before arrival is free of charge. Cancellations or modifications within 48 hours of arrival or no show will result in either no refund, if the booking cost has been paid in advance, or the total cost of the booking will be charged. PLEASE BE ADVISED: FOR BOOKINGS THAT ARE FOR MORE THAN ONE NIGHT, ONCE YOU HAVE CHECKED IN AND PAID FOR THE ROOM, NO CHANGES OR REFUND WILL BE ALLOWED, REGARDLESS OF WHEN IT IS REQUESTED DURING YOUR STAY. ATTN COMPANIES: IT IS ADVISABLE THAT IF YOU ARE UNSURE OF THE DATES, START WITH THE NUMBER OF DAYS THAT YOU ARE SURE OF AND KEEP EXTENDING AS YOU GO. BECAUSE ONCE THE GUEST HAS CHECKED IN AND THE ROOM HAS BEEN PAID FOR, NO CHANGES OR REFUND WILL BE ALLOWED. Group Bookings (more than 3 rooms) or bookings that amount to $1000 or more: It is a requirement that you contact us directly to confirm if we will accept such a booking. Guests that do not contact us can have their booking cancelled without notice. If the booking is accepted, 55% of the total amount due for the booking is required to be paid 14 days prior to the arrival date, as a non-refundable deposit, to be able to secure the rooms. No changes to the booking or refunds will be permitted thereafter. The remaining balance is to be settled 48 hours prior to arrival. GROUP BOOKINGS OVER CHRISTMAS/BUSY/PUBLIC HOLIDAY PERIODS - 55% OF THE TOTAL BOOKING AMOUNT (NON - REFUNDABLE ONCE PAID) IS DUE 1 MONTH PRIOR TO ARRIVAL. REMANING IS DUE 48 HRS PRIOR TO ARRIVAL (NON - REFUNDABLE ONCE PAID). Please also note: If cancelling a booking by email, do not consider the booking cancelled until we have acknowledged the cancellation by return email. Otherwise, please give us a call on 0492897718.

The total price of the reservation will be charged in case of No-Show.

One child under 16 years is charged AUD 40 per night when using existing beds.

All children under 2 years are charged AUD 20 per night for children's cots/cribs.

Guests can check in from 2pm until 8pm and are required to check out by 10am. If you wish to check in later than 8pm, or if late check-out is required, we do request that you make appropriate arrangements well in advance by giving us a call on 0492897718 (we can leave your room key under the doormat if needed). Guests who do not contact us ahead of time and arrive after 8pm will incur a $50 fine. If you wish to check in earlier than 2pm, it is best that you give us a call on the day of arrival to check availability. Early check-in charges may apply.

Fees Chargeable To Guests Include, But Are Not Limited To:
Smoking or lighting candles/incense sticks/ oil burners inside the rooms is prohibited - a minimum $200 charge will apply.
Extra cleaning charges will apply if the room is left in an unsatisfactory state on departure, causing unwarranted cleaning time. For example, a minimum fee of $100 will be charged if stubborn stains are found on bed linen and/or towels due to make-up removal, wiping greasy/oily/heavily soiled items, or severe food or blood stains.
Damage to the motel room and/or motel premises should be reported immediately. Assessments are done after the guest/s have checked out. Non-reported damage will automatically be charged at market rates. A daily room rate or a reasonable amount can also be payable if the room is considered unfit to be sold or if the damage causes any business interruptions until the issue or issues are resolved.
No Pets Allowed. Any guests breaching this rule will face immediate eviction, without a refund, and a cleaning charge of $200 will apply.
Lost or stolen room key - minimum $325 charge, as the entire door lock, set of two keys and the key tag, will have to be replaced. Attempts will be made to contact the guest, who will be given the opportunity to return the key. Failure to do so will result in the fee being charged or invoiced accordingly.
Cooking inside or around the rooms is strictly forbidden by Health Authorities - except for the use of the kettle, toaster, and microwave. A minimum fee of $100 will apply.
Due to fire regulations, management must be aware of the number of guest/s in the room/s. Failure to disclose correct information will incur a fee of $100, plus extra charges will apply for additional people in the room as per the number of people and the length of their stay.
All visitors not registered to stay at the motel must vacate the premises by 8pm.
Attn: Group Bookings (more than 3 rooms) or bookings that amount to $1000 or more: It is a requirement that you contact us directly to confirm if we will accept such a booking. Guests that do not contact us can have their booking cancelled without notice. If the booking is accepted, 55% of the total amount due for the booking is required to be paid 14 days prior to the arrival date, as a non-refundable deposit, to be able to secure the rooms. No changes to the booking or refunds will be permitted thereafter. The remaining balance is to be settled 48 hours prior to arrival. GROUP BOOKINGS OVER CHRISTMAS/BUSY/PUBLIC HOLIDAY PERIODS - 55% OF THE TOTAL BOOKING AMOUNT (NON - REFUNDABLE ONCE PAID) IS DUE 1 MONTH PRIOR TO ARRIVAL. REMANING IS DUE 48 HRS PRIOR TO ARRIVAL (NON - REFUNDABLE ONCE PAID). Please note: For multi-night bookings, no refunds are given after check-in and payment. Also, If cancelling a booking by email, do not consider the booking cancelled until we have acknowledged the cancellation by return email. Otherwise, please give us a call on 0492897718.