Terms & Conditions

Booking Policy

Congratulations on getting the best price guaranteed by booking through our website. These prices are set by the owners of ALAYA and online search engines such as booking.com and Expedia add between 15 and 20% onto the total cost to the consumer. This money goes overseas to these MASSIVE global internet search consolidation platforms (they are not owners or legitimate travel companies, just internet companies). Help us to spread the word to support small Australian businesses and keep Australian money in Australia and, importantly, in your hands.

ALAYA has been designed as a secluded escape for adults. Please understand all conditions of entry, including cancellation, additional guests, child and pet policy prior to booking.T & C's can be accessed from our website.

We do not offer dinners at the retreat, but an email with a vast amount of our favorite local (within 7klms to 30 klms) eating options and other experiences will be forwarded automatically to guests upon confirmation of booking. Check junk mail in your email system just in case.

A large breakfast hamper can be ordered as an additional option ($40) and if you haven't added this on and want to, please contact us via enquiries@alayaescape.com.au. This is due to our move away from being a bed and breakfast and aimed at keeping costs down for guests especially those who people who do not want breakfast. Hampers are large and should last 2 people, 2 mornings.

Smoking is strictly restricted to outdoors only.

Cancellation Policy

A cancellation fee of $50 applies in all circumstances. It is recommended that travel insurance be obtained to cover unexpected circumstances.

Cancellations or changes within 21 days of arrival may be subject to 100% of room booking. This will be subject to re-letting of rooms, considering that others are not able to book the allocated room and most people book rooms at least 4 weeks prior to arrivals. This is always tempered with a level of common sense and empathy, whilst also balancing this with the notion of striving to be an ongoing successful business operation.

Child Policy

ALAYA is an adults retreat, however, children MAY be considered depending on bookings and other factors. Verbal or written permission must be obtained prior to arriving for your reservation. Pets MAY also be considered.

Inquiries are to be directed to the owners PRIOR to booking. Please ensure that relevant permissions are obtained prior to arrival at Alaya Escape. Charges and conditions apply.

Deposit Policy

A deposit equal to the first night of stay is required to secure reservation. Deposits will be refunded if 21 days notice is given. Refunds of cancellations or changes within 21 days are subject to re-letting of bungalows (some conditions apply).

A 2% surcharge is added to credit card transactions, which is less than what we are charged ourselves by our 'mates' at the merchant banking services. All of your details are kept as strictly confidential.

This following information is designed to inform guests of the legally binding contract that exists between Alaya Escape and the parties booking services / accommodation here:
We encourage guests to ensure that credit card details provided are valid and have sufficient funds to pay for the stay at Alaya Escape. Please be aware, that cards used for bookings with incorrect / invalid details or older invalid cards, may be treated as fraudulent in nature with appropriate reports made to institutions and authorities.

Please ensure that cards you booked with have sufficient funds in them from the time of booking until after departure, as we reserve the right to charge this card 100% of the agreed fee for stay at anytime from the booking date including one week after departure.

Noshow Policy

100% payment will be taken immediately upon no show. We are flexible and will support challenges should they arise, but will also temper this approach with the notion that we are running a business and have held the space that nobody else could have used.

Other Policy

Smoking is strictly confined to outdoors only. We will be very harsh on smoking indoors and this may incur the full cost of an internal repaint. Damages to be reported immediately.

We are very easy-going people and we aim to provide an exceptional holiday experience and we insist that all guests make this oasis their own. We also ask that all guests respect the rights of other guests in relation to noise and strive to treat our retreat as if it were their own. Mutual respect and kindness is a prerequisite for staying at Alaya Escape.

Water is the life blood of this retreat and we are 100% self-sufficient with all water coming from our tanks. Please consider that any yellowing in the water is due to leaf tannin and we do ask that guests are mindful of their water use and wastage, including spa usage.

Use of the 2 rooms and their linen in our 2 bedroom bungalow when their are only 2 people staying will incur a $50 linen and cleaning fee.

Cleaning - we expect that all rooms are left in a good condition with dishes etc washed and put away and rubbish placed in the outside bins provided. Should this not be possible, our cleaning service will do it for a minimum fee of $60. Rooms left in a unreasonable mess will incur these additional fees immediately.